Your Trust Is
Our Foundation

Who We Are

Palanquin is a bespoke luxury travel company based in Austin, Texas. This Privacy Policy applies to our website at palanquintravel.com and governs how we collect, use, and protect information you share with us.

If you have any questions about this policy, you can reach us directly at any time — contact details are at the bottom of this page.

What We Collect

We collect only what we need to respond to your enquiry or communicate meaningfully with you. This includes:

• Contact information — your name, email address, and phone number, submitted through our Get in Touch form.
• Correspondence details — the content of messages you send us, so we can respond thoughtfully and in context.
• Email address — only if you choose to submit it, whether through our contact form or by opting in to receive occasional communications from us.
• Usage data — anonymised information about how visitors navigate our website, collected via analytics tools (see Section 4).

We do not collect payment information through this website.

How We Use Your Information

Your information is used solely to serve you — never to sell to you, and never passed to parties who would do so. Specifically, we use it to:

• Respond to your inquiry and begin planning your journey
• Send occasional updates or inspiration, if you've opted in
• Improve our website experience based on anonymised usage patterns
• Fulfil any legal or compliance obligations that may apply

We will never use your contact details for unsolicited marketing, and you can unsubscribe from any email communications at any time.

Cookies & Analytics

Our website uses cookies to understand how visitors find and move through our pages. This data is anonymised and aggregated — it tells us which pages are most visited, not who is visiting them.

We use Google Analytics for this purpose. Google Analytics may collect your IP address and browsing behaviour on our site, governed by Google's Privacy Policy. You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.

We do not currently use cookies for advertising or remarketing.

Third Parties

We do not sell, trade, or rent your personal information to anyone.

The only third-party service that may receive limited anonymised data is Google Analytics, as described above. We do not share personal identifying information — your name, email, or phone number — with any external parties.

Data Storage & Security

When you submit our contact form, the information you provide — your name, email address, phone number, and message — is received directly by the Palanquin team. This information is stored within our website platform and email correspondence, and is accessible only to us.

We take reasonable precautions to protect your information from unauthorised access, loss, or misuse. We retain contact and correspondence details for as long as necessary to maintain our relationship with you or fulfil any legal obligations.

Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct any inaccurate information
• Ask us to delete your information
• Opt out of any communications at any time

To exercise any of these rights, simply get in touch with us directly. We will respond promptly.

Changes to This Policy

We may update this policy from time to time as our website or practices evolve. When we do, we will update the date at the top of this page. We encourage you to review it periodically.

Continued use of our website following any update constitutes your acceptance of the revised policy.